All VPS and web hosting services provided by OrangeVPS are assigned IP addresses classified as Hosting or Datacenter (IDC) type. We do not provide or guarantee residential IP addresses. Customers should be aware of this classification before purchasing, as certain platforms or services may restrict access from Datacenter-type IPs.
The IPv4 address assigned to your VPS may originate from a different subnet than the one displayed on our test IP, Looking Glass, or network information page. However, this does not affect routing performance — the routing path remains the same, only the subnet of the assigned IP may differ.
OrangeVPS does not guarantee the provision of a native IP address — defined as an IP address directly registered under a Regional Internet Registry (ARIN, RIPE, AFRINIC, or APNIC). Assigned IP addresses may be advertised or utilized through other networks or transit providers. Customers who specifically require a native IP address for their Singapore-based VPS may request one by ordering the Native IP Add-on through our client portal.
Each VPS purchase includes one (1) complimentary IPv4 address change, available within 24 hours of the initial service activation. After this window has elapsed, any additional IPv4 changes require the purchase of an IPv4 Change Add-on. A 24-hour guarantee applies to each purchased IPv4 Change Add-on — if any issue arises with the newly assigned IP address within that period, OrangeVPS will resolve or replace it at no additional charge.
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Hi,
On 07/06/2025 17:07 UTC+8, an electrical issue impacted the availability of some services hosted in our Singapore facility. Upon investigation, our technicians identified the root cause as a malfunctioning Power Supply Unit (PSU).
Our field engineer acted promptly, replacing the faulty PSU and reconnecting the system to a stable power port within the rack. After thorough checks, the hypervisor was brought back online, and all affected servers are now fully operational. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this incident may have caused. If you have any questions or require further assistance or your server is not running, please don’t hesitate to reach out to our support team at [email protected].
Incident captured: 17:07 UTC +8
Incident solved: 18:36 UTC +8
On 11/06/2025 20:55 UTC+8, our electricity from Epsilon has ancident that the power tripped caused our rack lossing electricity. We have fixing it by replace components affected in our rack including power cable and other.
Incident captured: 20:55 UTC +8
Incident solved: 22:09 UTC +8
For latest incident details please follow us at Telegram: t.me/orangevpsdotcom
Best Regards,
OrangeVPS Team
