All VPS and web hosting services provided by OrangeVPS are assigned IP addresses classified as Hosting or Datacenter (IDC) type. We do not provide or guarantee residential IP addresses. Customers should be aware of this classification before purchasing, as certain platforms or services may restrict access from Datacenter-type IPs.
The IPv4 address assigned to your VPS may originate from a different subnet than the one displayed on our test IP, Looking Glass, or network information page. However, this does not affect routing performance — the routing path remains the same, only the subnet of the assigned IP may differ.
OrangeVPS does not guarantee the provision of a native IP address — defined as an IP address directly registered under a Regional Internet Registry (ARIN, RIPE, AFRINIC, or APNIC). Assigned IP addresses may be advertised or utilized through other networks or transit providers. Customers who specifically require a native IP address for their Singapore-based VPS may request one by ordering the Native IP Add-on through our client portal.
Each VPS purchase includes one (1) complimentary IPv4 address change, available within 24 hours of the initial service activation. After this window has elapsed, any additional IPv4 changes require the purchase of an IPv4 Change Add-on. A 24-hour guarantee applies to each purchased IPv4 Change Add-on — if any issue arises with the newly assigned IP address within that period, OrangeVPS will resolve or replace it at no additional charge.
Read Terms of Service here
Dear Customers,
We experienced an unexpected network interruption caused by emergency power maintenance at the datacenter facility. The issue resulted in temporary service downtime for approximately 1 hour.
Our technical team worked closely with the datacenter engineers to restore all affected services as quickly as possible. Network connectivity and VPS services are now operating normally.
We sincerely apologize for the inconvenience caused and appreciate your patience and understanding during this incident.
If you continue to experience any connectivity issues, please open a support ticket with our technical team.
Update from Partner:
The failure occurred during scheduled maintenance in the data center. The facility had two separate power lines, and maintenance work resulted in one of the power lines being shut down temporarily. However, the team did not receive the advance notification email regarding the maintenance activity.
Some customer servers were equipped with only a single power supply connection, which caused those machines to lose power and experience downtime when the affected line was disconnected.
To investigate the issue further, the team visited the 10th floor of the facility and confirmed with Equinix staff that the maintenance was expected to continue until May 16, 2026, at 23:45.
Thank you for your continued support.
Best regards,
Network Operations Team
