All VPS and web hosting services provided by OrangeVPS are assigned IP addresses classified as Hosting or Datacenter (IDC) type. We do not provide or guarantee residential IP addresses. Customers should be aware of this classification before purchasing, as certain platforms or services may restrict access from Datacenter-type IPs.
The IPv4 address assigned to your VPS may originate from a different subnet than the one displayed on our test IP, Looking Glass, or network information page. However, this does not affect routing performance — the routing path remains the same, only the subnet of the assigned IP may differ.
OrangeVPS does not guarantee the provision of a native IP address — defined as an IP address directly registered under a Regional Internet Registry (ARIN, RIPE, AFRINIC, or APNIC). Assigned IP addresses may be advertised or utilized through other networks or transit providers. Customers who specifically require a native IP address for their Singapore-based VPS may request one by ordering the Native IP Add-on through our client portal.
Each VPS purchase includes one (1) complimentary IPv4 address change, available within 24 hours of the initial service activation. After this window has elapsed, any additional IPv4 changes require the purchase of an IPv4 Change Add-on. A 24-hour guarantee applies to each purchased IPv4 Change Add-on — if any issue arises with the newly assigned IP address within that period, OrangeVPS will resolve or replace it at no additional charge.
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30 October 2024, 11:56 AM UTC+7: Our primary upstream provider, Hurricane Electric, experienced an issue that we investigated with their NOC. They informed us that the problem originated from Epsilon at the data center. After contacting Epsilon, they confirmed a link issue and began working to restore connectivity. Services were fully operational again by 15:20 PM UTC+7.
2 November 2024, 17:29 PM UTC+7: We encountered a sudden loss of network connectivity. Hurricane Electric reported "flapping," a situation where a router frequently alternates between advertising a destination network as available and unavailable. After dispatching our technician to the data center, we identified that the issue was due to traffic overload on the network routers (not a DDoS attack). We scheduled an emergency upgrade for connectivity and optimized the routing table. Services were restored by 21:05 PM UTC+7.
We sincerely apologize for the inconvenience this has caused. To compensate for this issue, please open a ticket at [email protected]. Thank you for your understanding.
